The local authority’s Corporate Services section carried out the Customer Satisfaction Survey between July and September 2010 as part of an ongoing review of the services it provides.
Launching the survey findings at Aras Contae an Chláir, Mayor of Clare Councillor Christy Curtin said the results of the questionnaire were very encouraging and a useful indicator of how the Council can further improve the efficiency and effectiveness of its operations.
The Mayor added: “The primary purpose of the questionnaire was to enable customers to have the opportunity to say whether or not service standards are being met. This is in line with the Council’s policy of dealing with customers in a fair, open and transparent manner. The results of this survey will be circulated within the organisation, including its management and area office staff. As representatives of the people of Clare, the elected members also will monitor progress regarding implementation of the survey findings.”
“The responses will greatly assist the Council in further improving its delivery of services, tailored to meet the needs of all its customers”, he said.
Over 700 people completed the questionnaire which was posted on the Council website and circulated to each of the Council’s public facilities throughout the county. 56% of those who completed the questionnaire were completed by females. 37% of the respondents were aged between 30 and 49 and 32% were aged between 50 and 65.
Key survey findings:
- The most popular method of making contact with the Council is through public meetings (38%) followed by the Council website (29%) www.clarecoco.ie. The most popular sections accessed on the website are: Planning, Higher Education, Housing, Environment and Motor Tax. 88% of respondents say the website’s content is up to date while 87% of respondents say information is easy to find on the site.
- The local media is the primary source of information about the services of Clare County Council. 33% of survey participants say they learn about services and Council related matters from their local newspaper and radio station while 29% indicate the Council website as their source of information.
- 49% of respondents have availed of services at Area Offices, 51% have not availed of services at Area Offices.
- 49% of respondents have used the Council’s application forms, 51% have not used the application forms. 93% of respondents stated that the application form was clear and understandable.
- 11% of respondents state that they would avail of a service through Irish. 89% of respondents state that they would not avail of a service through Irish.
Meanwhile, survey participants were entered into a draw for €500.00. The prize was won by Michael Hennessey from Kilrush Rd., Ennis.
Clare County Council’s customers are any individual, business or community to whom it provides a service. The Council’s customers also include the Department of the Environment, Heritage and Local Government, statutory bodies and other groups with whom it deals as a local authority.
The survey results will be made available on the Clare County Council website at www.clarecoco.ie from later this week.
Note To Editor:
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